At Essentials, our goal is to provide you with the very best spa experience possible. In order to do so, we have established policies to assist our staff and to benefit you, our most valued guest, as we strive to become your preferred full service luxury day spa in the Greater Brandon and Tampa Bay area.
You may purchase gift cards in any dollar amount for services, products, and gratuities. All gift cards and gift certificates are non-refundable and non-redeemable for cash. Paper gift certificates expire one year from the date of purchase. We regret that lost or stolen gift cards and gift certificates will not be replaced.
As a courtesy to other guests, please maintain a quiet level of conversation while in the spa. All cell phones and electronic devices should be silenced or turned off upon check in.
To maximize your time spent being pampered, we ask that you arrive before your scheduled appointment to prepare for your treatment(s). First time clients should arrive at least 15 minutes prior to a scheduled appointment to fill out a treatment form. We regret that late arrivals will result in reduced service time, though the full service price will be charged for these services.
We recommend that you make an appointment ahead of time, especially for weekend services, as we tend to book up very quickly. For appointments lasting longer than an hour, couples’ massages, group appointments, and dual services, we require a valid credit card to hold the appointment when booking.
We’re thrilled that you’d like to spend the day with us! We recommend calling a few days in advance to book your spa day package, to ensure availability. Please keep in mind that all spa day services must be paid in full when booking, to reserve those services especially for you. Spa days consist of three or more services scheduled for the same day.
As a courtesy to you we confirm all appointments via telephone, email, or text message the day before your scheduled service. Please let us know your preferred method of contact when you book your spa service. If you should need to reschedule or cancel your treatment, please adhere to our cancellation policy and speak directly with one of our front desk staff.
Should you need to cancel or reschedule an appointment, please provide us with at least 24 hours notice. Cancellations not provided within at least 24 hours notice will result in your credit card being charged the full service amount. Please note that cancellations cannot be made via our voicemail system, email, or online form; you must call during office hours and speak directly to one of our front desk team members Monday through Saturday 9am – 9pm, and Sunday 10am – 6pm.
Note: Spa Days require 48 hours cancellation or rescheduling notice, and Group Appointments/Parties (3 or more people) require at least 72 hours notice.
We appreciate your understanding.
CHILDREN AND TEENS
Select services are available for children and teens (17 and under). Children under the age of 11 require parent or guardian supervision during all available treatments. Young adults between the ages of 12-17 may freely enjoy the following without the supervision of a parent or guardian:
- Salon services such as manicures, pedicures, and hair services.
Young adults must be supervised by parent or guardian during any:
- Spa services such as massage therapy, body treatments, facials, or any one-on-one service.
Un-opened merchandise may be returned for a refund within 7 days of purchase. There is a 20% restocking fee for all returned merchandise. We apologize, but opened merchandise is non-refundable.