Luxury spa days aren’t on everyone’s regular calendar, so how does an infrequent spa-goer know what the basic rules and spa courtesies are? Well here is a little SPA 101 to help clear the air so you are ready to relax at your spa appointment—and not all worked up before it even begins.


As a courtesy to other guests, please maintain a quiet level of conversation while in the spa.

Cell Phones & Electronics

Its time to relax! So, once you’ve checked in—at our front desk and/or on social media—silence your phone or turn it off. Cell phones are a major distraction and stress inducers. So, put it in your pocket and focus on yourself!

Food & Drink

For the courtesy of all our guests, outside food and drink are not allowed in any of the reserved rooms or spa locations. Guests are asked to finish beverages or snacks prior to checking in.


Please arrange for childcare prior to your appointment. Minors under the age of 18 are not allowed in the back areas of the spa unless they are partaking in a scheduled service and cannot be left in our front lobby.

Arrival Time

To maximize your time spent being pampered, we ask that you arrive before your scheduled appointment to prepare for your treatment(s). First time clients should arrive at least 15 minutes prior to a scheduled appointment to fill out a treatment form.

Our goal as one of Brandon’s top rated spa is to provide all of our clients with an exemplary experience—and to do so, we do our best to accommodate all needs and provide a relaxing and comfortable spa environment. One that requires the assistance of our guests to maintain. If you have any questions in regard to our spa policies or spa etiquette or would like to book your next spa day, give us a call!