Brandon Essentials Spa Policies

You may purchase gift cards in any dollar amount for services, products, and gratuities. All gift cards and gift certificates are non-refundable and non-redeemable for cash. Paper gift certificates expire one year from the date of purchase. We regret that lost or stolen gift cards and gift certificates will not be replaced.

First-time guest will need to complete an intake form prior to their initial appointment. If booking online, this form is can be completed during the booking process. If the appointment was made by phone, please click here to access and complete the intake form for each individual receiving services.

As a courtesy to other guests, please maintain a quiet level of conversation while in the spa. All cell phones and electronic devices should be silenced or turned off upon check in.

To maximize your time spent being pampered, we ask you to arrive 10-15 minutes before your scheduled appointment to prepare for your treatment(s). First time clients should arrive at least 15 minutes prior to a scheduled appointment to fill out a treatment form. We regret late arrivals will result in reduced service time, though the total service price will be charged for these services.

We recommend you make an appointment ahead of time, especially for weekend services, as we tend to book up very quickly. We encourage guests to take advantage of our online booking system for a convenient way to schedule desired services, although we will always take appointments over the phone! Couples, groups, and appointments for minors must be made by phone. For all appointments, we require a valid credit card on file when booking.

We’re thrilled that you’d like to spend the day with us! We recommend calling a few days in advance to book your spa day package to ensure availability. Please keep in mind that all spa day services must be paid in full when booking to reserve those services and timeslots especially for you. Spa days consist of three or more services scheduled on the same day.

As a courtesy to you, we confirm all appointments via telephone, email, or text message the day before your scheduled service. Please let us know your preferred method of contact when you book your spa service. If you should need to reschedule or cancel your treatment, please adhere to our cancellation policy, and speak directly with one of our front desk staff.

Should you need to cancel or reschedule an appointment, please provide us with at least 24 hours' notice. Cancellations not provided within 24 hours will result in your credit card being charged the total service amount. Please note cancellations cannot be made via our voicemail system, email, or online form; you must call during office hours and speak directly to one of our front desk team members Monday through Saturday 9am - 9pm, and Sunday 10am - 6pm. Note: Spa Days require 48 hours cancellation or rescheduling notice, and Group Appointments/Parties (3 or more people) require at least 72 hours' notice. We appreciate your understanding.

Select services are available for children and teens (17 and under). Children under the age of 11 require parent or guardian supervision during all available treatments. Young adults between the ages of 12-17 may freely enjoy the following without the supervision of a parent or guardian:

Unopened merchandise may be returned for a refund within 7 days of purchase. There is a 20% restocking fee for all returned merchandise. We apologize, but opened merchandise is non-refundable. Purchases made at our Chic Boutique are regulated by the boutique’s return policy. Gift cards and certificates are non-refundable.

The information provided on this website is for informational purposes only. The information contained within this website is not meant to treat or diagnose any disease and it should not be substituted for professional medical advice, diagnosis, or treatment. Always speak with your physician or other qualified health care provider with questions or concerns you may have regarding your medical condition or treatment and before taking part in a new health care regime. Never disregard medical advice or delay seeking medical attention because of something you read on this website. By navigating this site, you attest to reading and acknowledging the above.